Privacy Policy

This privacy policy applies to our website Here at Levl Health, we take the protection of your personal information seriously and do so at all times in strict adherence with the New York Privacy Act 2021.

We align our data processing with the goal of processing only the personal information necessary for the reasonable and economic use of our services. In doing so, we take great care to ensure that the privacy or confidentiality of all customer and user data is guaranteed.

In the following, you will learn when personal information is stored when using our services and how we use it. We have taken technical and organizational measures to ensure that data protection regulations are complied with.

Processing of your personal information

The subject of data protection law is personal information. Personal information is any information relating to an identified or identifiable natural person, e.g., name or address data. Telephone number, cell number, bank details and insurance number are also to be assigned to personal information.

Special categories of personal information represent a subgroup of personal information. From the point of view of the legislator, these data are considered to be particularly worthy of protection. Special categories of personal information include, for example, information about health are generally subject to specific legislation such as HIPPA.

Information that cannot be associated with natural persons is not included.

Informational use

If you use our website for purely informational purposes, i.e., if you do not contact us or sign up for our waiting list, the following data relating to access to the web site or the retrieval of a file is collected, stored and processed in a log file:

  • IP address of the requesting computer
  • Date and time of access
  • name and URL of the retrieved file
  • the browser used
  • number of bytes transferred
  • status of the page request
  • session ID
  • referrer

This data is collected and processed for the purpose of enabling the use of our website (connection establishment) and to ensure system security and stability on a permanent basis, as well as to enable the technical administration of the network infrastructure and the optimization of our website. In addition, this data is evaluated for internal statistical purposes and to improve the website and then deleted. This evaluation is carried out by an external service provider, so that the website only has anonymized evaluation results that do not allow any inference to your person.

In addition, we use cookies and analysis services when you visit our website. You can find explanations of this in our cookie policy.

Contact form

In addition to the purely informational use of our website, it is possible to contact us via the contact form. When contacting us via our contact form, we collect, store and process the following data:

  • Name
  • E-mail address
  • as well as further personal information, which you communicate to us in the context of your message.

This data is collected and processed exclusively for correspondence with you and for processing your request and then deleted, unless this conflicts with a legal obligation to retain data. This data will also not be disclosed to third parties without your consent, unless it is explicitly necessary for the processing of your request.

Early Access Signup

If you sign up for our early access newsletter, you will receive information about Levl and our company. For this service, we process your e-mail address and, if you have provided us with this information voluntarily, your name, and preferences. You will only receive a newsletter from us by e-mail if you have previously confirmed that you want us to activate the newsletter. After your registration for the early access newsletter, you will receive a notification e-mail.

For the newsletter dispatch, we use your e-mail address and, if applicable, further data provided by you to send you information on products of our pharmacy assortment as well as products offered by marketplace partners and Levl Health, to send you information on products from our range and products offered by us.

If you do not wish to receive any further newsletters in the future, you can revoke your consent at any time without incurring any costs other than the transmission costs. To do so, simply click on the unsubscribe link that you will find in every newsletter we send. The legality of the data processing carried out until the revocation is not affected by the revocation.

Direct marketing

The legal basis for the processing of your personal information in the context of direct marketing measures is either your consent or our legitimate interest in marketing and promoting our courses and services. The purpose of processing your personal information in the context of direct marketing measures is to send information, offers and, if applicable, to promote sales.

Your personal information will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected; this is the case in particular upon receipt of the revocation or objection. You can revoke your consent at any time for the future or object to the processing of your personal information in the context of direct marketing measures at any time for the future.

Commercial and business services

We process information of our contractual and business partners, e.g., customers and interested parties in the context of contractual and comparable legal relationships as well as related measures and in the context of communication with contractual partners (or pre-contractual), e.g., to answer inquiries.

We process this information to fulfil our contractual obligations, to secure our rights and for the purposes of the administrative tasks associated with this information as well as for business organization. We only disclose the information of the contractual partners to third parties within the scope of the applicable law to the extent that this is necessary for the aforementioned purposes or for the fulfilment of legal obligations or with the consent of the contractual partners (e.g., to participating telecommunications, transport, and other auxiliary services as well as subcontractors, banks, tax and legal advisers, payment service providers or tax authorities).

Unless otherwise specified the purposes of processing are contractual performance and service, contact requests and communication, office and organizational procedures, administration, and response to requests, visit action evaluation, interest-based and behavioral marketing. And, the legal bases are contractual performance and pre-contractual inquiries, legal obligation, and our legitimate interests.

Administration, financial accounting, office organization, contact management

We process data in the context of administrative tasks as well as organization of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The purpose and our interest in the processing lies in the administration, financial accounting, office organization, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services. The deletion of data with regard to contractual services and contractual communication corresponds to the data mentioned in these processing activities.

In this context, we disclose or transfer data to the tax authorities, consultants, such as tax advisors or auditors, as well as other fee offices and payment service provider.

Furthermore, based on our business interests, we store information on suppliers, and other business partners, e.g., for the purpose of contacting them at a later date. This data, most of which is company-related, is generally stored permanently.

Information processing for the purpose of fraud prevention and optimization of our payment processes
Where applicable, we provide our service providers with further information, which they use together with the information necessary for the processing of the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of contested payments, accounting support). This serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.

Your rights

You have the following rights:

  • a claim to free information about the personal information processed about you and the creation of a copy of this data, as well as information about, among other things, its origin and recipients, as well as the purpose of data processing and the duration of storage,
  • if applicable, a claim to correction of incorrect or incomplete data, deletion or restriction of processing of this data,
  • to object to processing, insofar as this is carried out on the basis of our legitimate interest and you present reasons that stand in the way of processing,
  • if you have given us consent to process your personal information, you may revoke this consent at any time with effect for the future. The lawfulness of the data processing carried out before the revocation remains unaffected.

Corresponding requests should be sent using our contact form.

Data security

We stand for high security when using our website and services. Levl Health uses technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.


All your transmitted data is protected by SSL encryption. Secure Socket Layer (SSL) is a protocol developed to enable secure data transmission over the Internet. SSL uses the public-private key method. With this, data encrypted with a publicly accessible key can only be decrypted again with a very specific private key.

Data transfer to third parties

Your personal information will only be transmitted to third parties if this is necessary for the purpose of order processing, contract processing and billing or enforcement or you have previously consented.

In some cases, we use external service providers to process your personal information (processors) in order to provide the services, we offer. These have been carefully selected by us and commissioned in writing. The service providers are strictly bound by our instructions and are regularly monitored. For example, we use various IT service providers.

In the context of order processing, the service providers we use (such as carriers, logistics companies, banks) also receive the necessary data for order and order processing. We transmit your email address and, in some cases, your telephone number to the logisticians we use to send you a parcel notification. Within the scope of this parcel notification, you can, if necessary, influence the parcel delivery and, for example, change the delivery day or delivery location.

Processing of personal information for internal advertising purposes

In addition to collecting and processing your data to process your purchase from us, we also use your data within the scope of legal regulations and/or your consent to communicate with you about your orders, certain products or marketing campaigns and to recommend products or services that may interest you. You can object to the use of your personal information for advertising purposes in total or for individual measures at any time or revoke your consent without incurring any costs other than the transmission costs.

We do not pass on any data for the purposes of third-party advertising. We also do not market addresses. We do not support spam.

Duration for which the personal information are stored

The criterion for the duration of the storage of personal information is the respective statutory retention period. After expiry of the period, the corresponding data will be routinely deleted, provided that they are no longer required for the performance of the contract or the initiation of the contract. legal or contractual provisions for the provision of personal information; necessity for the conclusion of the contract; obligation of the data subject to provide the personal information; possible consequences of non-provision

We inform you that the provision of personal information is sometimes required by law (e.g., tax regulations) or may also result from contractual regulations (e.g., information on the contractual partner). Sometimes, in order to conclude a contract, it may be necessary for a data subject to provide us with personal information that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal information if our company concludes a contract with him or her. Failure to provide the personal information would mean that the contract with the data subject could not be concluded. Before providing personal information by the data subject, the data subject must contact one of our employees. Our employee will explain to the data subject on a case-by-case basis whether the provision of the personal information is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal information, and what the consequences of not providing the personal information would be.

Data Breaches/Notification

Databases or data sets that include personal information may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose personal information may have been compromised, and the notice will be accompanied by a description of action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible after the breach was discovered.

Am I Obliged to Provide Data?

The processing of your data is necessary for the conclusion or fulfillment of the contract you have entered into with us. If you do not provide us with this data, we will usually have to refuse to conclude the contract or will no longer be able to perform an existing contract and consequently have to terminate it. However, you are not obliged to give your consent to data processing with regard to data that is not relevant for the fulfillment of the contract or that is not required by law.

Can we make changes to this Privacy Policy?

We reserve the right to update and amend all or parts of this Privacy Policy, at any time, to the fullest extent permitted under applicable law. The version published on the Site is the version actually in force.

As an individual whose personal information is processed as described in this Privacy Policy, you have a number of rights which are summarized above. Please note that exercising these rights is subject to certain requirements and conditions as set forth in applicable law.

Questions, suggestions, or comments

If you have any questions, suggestions or comments on the subject of data protection, please do not hesitate to contact us using our contact form.

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